Problems loading services - Primarily affecting Backdrop hosted in our US regions

Incident Report for backdrop

Resolved

We are aware of an issue impacting services primarily hosted in the US regions.
This issue affected limited functionality within Backdrop.
The issue was caused by an incident with an upstream provider affecting many customers of that upstream provider.

We believe that the limited interference to Backdrop is now resolved.
We were unable to update our Status page earlier as our provider hosting our Status page was also affected by the same incident.

Posted Oct 20, 2025 - 08:30 BST