US and US2 - Single Device View - Slowness & intermittent connectivity in a small number of cases
Incident Report for backdrop
Resolved
This incident has been resolved.
Posted Apr 26, 2024 - 17:41 BST
Monitoring
Routing issues at one of IP transit providers resulted in a small number of connection failures for some users on our US Backdrop sites.
The problem identified has been mitigated by routing all traffic via alternative paths.
We are continuing to monitor the situation.
Posted Apr 26, 2024 - 16:04 BST
Investigating
We are currently investigating performance related issues on Backdrop US and US2 for the Classroom functionality with Single device view.
We are seeing a very small number of timeouts for Single Device View on the US sites.
Posted Apr 26, 2024 - 15:15 BST
This incident affected: US and US2.
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